FREQUENTLY ASKED QUESTIONS
Why should a customer hire High End Plumbing?
We offer high quality plumbing work at competitive prices using confident, experienced, insured tradesmen. Our number one goal is to offer our clients the best value service, with professional tradesmen undertaking the work. We have all the tools for your project.
What experience, skills, qualifications or training do we have to make us the right company for the job?
Being fully licensed, you can rest assured that your plumbing will be done to the highest standard. With across the board experience dealing with some of Melbourne's most prestigious homes, we are a well-rounded company that can fix your leaking tap through to plumbing every aspect of your new home.
Is there a particular aspect of our trade that we specialise in?
Our experience is across the board. We do all aspects of plumbing. Being well equipped, we can also respond rapidly to clear blocked drains using our top-quality drain cleaning machinery.
What makes our pricing competitive?
We have used market statistics to compare plumbing rates around Melbourne against our own rates. We offer our clients value for money on both labour and materials.
How can a customer save money before we start the work?
Allow access to areas that need work carried out. This may sound straight forward but sometimes is overlooked. Move items under sinks or around problem areas so we can get in and get the job done. Digging can take time. Find out what you can do to reduce the amount of time your plumber is at your house. Our plumbers love to clean but if you prefer to clean up, it will save us job time.
What are the typical things that we need to know before we can provide a quote to a customer?
Plumbing jobs are very hard to quote without seeing a job visually. Every building is different and plumbing in buildings can vary from era to era. We would love to be able to tell you over the phone how much something will cost. We can provide you an estimate but it is only a loose guide without seeing the job. A site inspection is always recommended. Plans for new builds are a must with details included such as measurements, fixture types and site details. Don’t be afraid to ask for us help when planning for your next bathroom or kitchen. We spend a lot of time in houses of all shapes and sizes and have considerable experience with what works best and where.
Are we an insured business and do we guarantee our work?
We aim to offer you the most professional service possible, but we all know that life has its bumps. For this reason, we carry insurance guaranteeing customer protection in the unlikely event of a mishap. Our workmanship is also guaranteed under the VBA licensing act so you can only expect quality.
What makes us the most reliable and trustworthy company for the job?
We are a business founded on offering the highest level of service to our clients. Our mission is to provide this with quality workmanship at a competitive price. We strive to maintain our reputation by constantly assessing how we can value add to the services we provide.
What questions should a customer ask to hire the right service professional?
It is important to ensure that your plumber is licensed and insured. This provides the peace of mind that your tradesman is skilled and your property is covered in the event of any damage. Ask if they have relevant experience with the job at hand and make assessments from how confidently they answer.
What do we like most about our job?
Plumbing is a very rewarding career. People usually call plumbers for issues that really frustrate and affect them. To be able to use our knowledge and skillset to have someone pleased that they called us is really satisfying. To take pride, step back and admire hard work, is what you take home each day.